Cancellation, Refund, and Replacement Policy
Upon successful completion of a transaction, you enter into a legally binding agreement with us for the purchase of the selected product and/or service.
A transaction may be cancelled only if such cancellation is expressly permitted on the Platform and is subject to the applicable terms and conditions stated therein. All cancellation requests will be reviewed at our sole discretion, and we reserve the right to request additional information or documentation before approving any such request.
Once a product and/or service has been delivered or made available, requests for replacement, return, or refund will be considered only if the product and/or service materially differs from the description provided on the Platform.
Any refund request must be submitted within three (3) days from the date of the transaction, or within such period as may be specified on the Platform, provided that the period shall not be less than three (3) days.
To request a refund, the User must raise a support ticket or contact us at seller+d1eb8b49095a4148bb4d81b157e5f170@instamojo.com. The request must include a clear and specific explanation of the issue, details of the terms allegedly violated, and any supporting evidence or documentation, where applicable.
All refund requests will be reviewed on a case-by-case basis. The decision to approve or reject a refund request shall remain at our sole discretion. We may request additional information before making a final determination.